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“A conversation should also include the impaired person, even if they aren’t able to remember it later. It is not a replacement for the necessary involvement to keep someone safe.” If a person is mentally incapacitated or has trouble making sound decisions, Dale recommends talking to a medical provider or the individual’s medical power of attorney. The camera can only observe, and it still requires someone to monitor and act quickly on a dangerous situation that occurs. “It is also important to note that if a person can’t be safe at home due to cognitive impairments, then one should consider a different living arrangement. “Safety is of highest importance, and if a person has to be home alone, a way to monitor them is reasonable after an explanation to them and others who are helping to care for them,” said William Dale, MD, PhD, professor and chair of supportive care medicine at the Center for Cancer and Aging at City of Hope.

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All of the experts we spoke with noted that the decision to install any devices should be made with the consultation and blessing of the individual in question.

If you experience any issues while completing your new modem installation, please do not hesitate to contact our Technical Support Team available 24/7 at 87.The decision to use this technology is a weighty issue due to security and privacy concerns. You should now be able to turn on your computer or device and connect it to your network.Ensure there is power to your computer or device.Connect the other end of the ethernet cord to the ethernet port on your computer or device.Connect one end of the ethernet cord to the ethernet port on the back of the modem.If connecting a device directly to the modem with an ethernet cord, complete the following steps: If you have a wired modem and need to install a router, please follow your router manufacturers’ instructions to set up your WiFi before following the instructions on the video.

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Check out How Do I Connect to My WiFi? to watch a video on how to connect your devices to your network. If you have a wireless modem, you should now be able to connect devices wirelessly. If the new modem is connected and does not blink past its Downstream (DS) light after 30 minutes, please contact Technical Support at 87 for additional troubleshooting.

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If you have difficulty finding it, Sparklight Technical Support can assist you in finding your modem’s MAC address. You can typically find the MAC address on the bottom of the modem, either on or near a barcode sticker. Note: Please have your MAC address ready when calling in we’ll need it to register the modem.

Once the modem’s ‘Online,’ ‘Cable,’ or ‘Status’ light is solid (this process usually takes 5-20 minutes), please call the Sparklight Technical Care Center to register the modem to the account at 87.

The modem will reboot and attempt to connect to the Sparklight high-speed internet service, which can take 3 to 5 minutes.

Plug the power adapter cord into an electrical outlet.

Connect the other end of the coaxial cable to the modem.

You may need to try multiple outlets if you are connecting a modem for the first time and are not sure which of your outlets are active.

Connect the coaxial cable to the active cable outlet.

An ethernet cable (unless connecting through wireless).

A modem ( supported modems can be found here).

Make sure you have all the necessary equipment to establish a connection:.

TIP: For the best locations to place your new modem, please see this help article HERE. Setting up your new modem is quick and easy! Before you begin, you’ll want to ensure you’ve selected a supported modem. How to Connect a New Modem (Customer-owned) – Read Below If you purchased your own modem, please follow the instructions below to install your new modem. If you’re leasing a Sparklight modem, check out this quick video on how to install your new modem: Self-Installation - Connect Your Modem. How to Connect a New Modem (Sparklight-leased) – Video